Cancellation & Refund Policy

Last updated on 16-07-2025 20:56:16

At HUMAN RESOURCES ASSOCIATION TAMILNADU (HRATN), we are committed to ensuring a smooth and transparent experience for our members. While we strive to deliver exceptional services, we also understand that there may be situations where a refund or cancellation is required. Our policy has been designed with fairness and flexibility in mind.

1. Cancellation Requests

• Cancellations will be considered only if the request is made immediately after placing the order or availing a service.
• Requests may not be entertained if the processing of your service request has already been initiated or if vendor-level involvement has begun.

2. Non-Cancellable Services

• HRATN does not accept cancellation requests for services or items that are time-sensitive or perishable in nature.
• However, refunds or replacements may be issued if it is proven that the service quality was not satisfactory or as promised.

3. Reporting Damaged or Defective Services

• In case you experience any issue with a service or product received (such as being defective or not as described), you must report it to our Customer Service team on the same day of receipt.
• Our team, in coordination with the relevant service partner or vendor, will assess and take appropriate action based on the complaint.

4. Manufacturer Warranty Items

• For services or products covered under a manufacturer warranty, complaints should be directed to the respective service provider or manufacturer.

5. Refund Processing Timelines

• In cases where a refund is approved by HRATN, the process will be initiated immediately.
• Refunds may take 9–15 business days to reflect in the original payment method, depending on the payment gateway and banking partner.